Question 1

How long is the free trial?

Accepted Answer

14 days. Full feature access. No credit card required. Cancel anytime.

Question 2

Which integrations are included in each tier?

Accepted Answer

All tiers support Amazon US/EU/UK/Asia/ME and Shopify. Growth and Scale include WhatsApp, Instagram, Facebook Messenger, and mobile SDK. Email marketing is included in Growth and Scale; SMS available on Scale.

Question 3

How is my data secured?

Accepted Answer

We use end-to-end encryption, SOC 2 Type II compliance, and regular third-party security audits. Your marketplace credentials never leave our secure vault. All data is encrypted in transit and at rest.

Question 4

How does the AI-to-human handoff work?

Accepted Answer

Hilal AI generates recommendations and automation strategies with 100% transparency. You approve every decision before execution. We log every change, so you can always rollback. For chatbot, AI drafts responses; you can edit before sending.

Question 5

What are Product Research credits and Deep Search?

Accepted Answer

Credits represent product research iterations. Each research counts as 1 credit. Deep Search (Growth+) runs multiple refined searches automatically, converging on a profitable shortlist in 48 hours. Scale tier includes 10 Deep Search iterations per research.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts. Cancel immediately, and you'll keep access through the end of your current billing period.

Question 7

What are marketplace limits?

Accepted Answer

Starter: 1 marketplace. Growth: up to 5 marketplaces across Amazon regions, Shopify, etc. Scale: unlimited marketplaces and accounts. Enterprise: custom limits negotiated for your organization.

Simple, Transparent Pricing

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Growth

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Enterprise

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